We Are Open and Accepting New Clients
Our team is here to care for your animals however we implemented the following changes to our work days in accordance with recommendations from the CVMA, the CVBC and the SVBC.
Our goal is to remain healthy in order to stay open and able to provide service and care to your animals during normal business hours as we traverse each day of this COVID 19 pandemic.
These changes are to ensure the safety of our Veterinarians, our team, our clients and our families. We ask for your support, understanding and patience at this time as we learn to navigate a new normal.
Our Front Door is Locked
In accordance with recommendations from our Provincial and Federal Governing Body, Nechako Valley Animal Health is only allowing team members to enter the clinic buildings on site. Clients, Industry representatives, courier drivers etc. will not be allowed in any of our buildings including the main Small Animal Clinic and our Equine Medical Center.
We are open and the team is striving to care for your animals during these uncertain times by managing the way we deal with patients and their owners. We now offer parking lot/concierge service to clients and Telemedicine Services on a case-by-case basis.
Our New Process
- You must bring a cell phone with you to your appointment
- You will have online forms to complete prior to your appointment
- Payment will be in the form of CC or E-transfer; no CASH or CHEQUE
- Please call us from the parking lot when your arrive
A plan will be given to you over the phone in regards to the transfer of your dog, cat or horse to an NVAHS TEAM member. Owners will be asked to remain in their vehicle and further communication will happen either via phone, Facetime or outside with the respected 2 meter rule.
We understand this is not ideal but at this time it is a risk management necessity for our animal health care team, you, as the owner, and our families.
Do not bring additional people to your appointment at this time; this includes children.
Food/Medication/Supplies and Prescription Refills
Please call or email ahead of time. On arrival at NVAHS for pick up please call (250)567-4532 and your items and receipt will be placed outside for you to pick up. Please remain in the vehicle if instructed to do so otherwise please respect the 2 metre rule.
Please be prepared to pay via E-transfer or CC.
Going Forward
Please do not stop by to say ‘Hi’ or show up unexpected without an appointment. Do not visit our clinic if you have travelled in the past 14 days, been exposed to someone who has cold symptoms or has tested POSITIVE to COVID 19, a fever, a sore throat or a runny nose or have recently been to or picked up someone from an airport.
You may also be contacted over the next few weeks, if you have an appointment, and asked to reschedule to make room for urgent appointments. Please be patient and know we are doing our best in these uncertain times.
Our Door is Locked But We are Open
Our goal is to minimize contact in order to reduce risk in hopes that our team remains healthy so we can continue to provide care to your four legged friends and family members. If any of our team get sick we will all be in quarantine and there will be no one to help in a time of need.
Still Here For You and Your Pets
If you are uncertain of any of the above information or the current situation please do call us at (250)567-4532. We will do our best to assist you.
At this time Emergency After Hours service is still available to our clients. All EMERGENCIES will be triaged over the phone to assess patient risk as well as health risk to our Veterinarians and team members.
We encourage everyone to do your part in implementing social distancing at this time. It is a collaborative work to protect our people, our communities and our professionals on the front line by slowing down the spread of COVID-19.
Our goal is to re-establish the personalized level of care and service you as our clients are accustomed too as soon as possible so please help us by doing your part to #flattenthecurve.
